We typically ship via USPS for a domestic delivery. Orders leave our store and warehouse within 24-48 hours typically, but can vary during Holiday times.

All shipping method options are detailed during checkout. Shipping fees as well as delivery estimates are shown for each shipping method.

SHIPPING FEES

Shipping fees are based on actual product weights or dimensions. Dimensional weight reflects how much space a package takes in a truck or plane.

Shipping fees for in stock items: The shipping fees displayed during checkout for in stock items. Please note that some items, due to their size or weight, will require a custom shipping quote at the time of shipment. This will be explicitly stated in the items’ description.

 

DELIVERY ESTIMATES

Delivery times vary depending on the shipping method selected. Each shipping method will display a delivery date or date range of when a shipment can be expected for delivery.

RETURN POLICY

We realize how difficult it is to order merchandise on-line, especially for first time buyers. And as hard as we try, things may not always arrive as expected; with that in mind we offer a 30 day return policy on certain items.

• Unopened Items
• Unopened and unused items can be returned within 5 days of receiving your package. Please not it will be at your cost to return the items. The packaging must be in the same condition as when initially received. All clothing and apparel is NOT RETURNABLE. In-store all sales are final.
• Opened Items
• Opened items are not eligible for returns. This includes:
• Items that have been opened or removed from the packaging
• Items that have visible indications that the packaged has been opened
• Opened cases that are no longer factory sealed
• Sealed cases of random assortments, blind bags, mystery packs, etc.

 

 

PRE-ORDERS

Deposits or payments on pre-order items are non-refundable.

 

DAMAGED & DEFECTIVE ITEMS

Any defective item or item damaged in transit can be exchanged for a replacement of the same item (or a replacement part depending on the issue), if you send us the request within 5 days of receiving your order. If the item is no longer available, we will be happy to issue a store credit.

We may request that you e-mail a picture of your broken or defective item to help us determine what exactly is wrong and if a replacement part would be helpful.

• The following issues do not qualify as a defective product:
• Minor cosmetic paint issues
• Package condition, unless you have purchased Collector’s Grade Packaging.
• Most items are handmade and painted so some changes my appear from photos used on site.

 

HOW TO RETURN AN ITEM

Please contact Customer Service to receive authorization for your return so that the item(s) can be accepted. Any returns without authorization will be delayed and possibly not be eligible for a refund. Customer service may be reached by:

Email: shop@shopmortem.com

 

Messaging Terms & Conditions

 

Post Mortem Horror Bootique | Post Mortem Horror Bootique | 5770 W Irlo Bronson Memorial Hwy Ste 218 Kissimmee FL US 34746-4722

 

General

 

When you opt-in to the service, we will send you a message to confirm your signup.

 

By opting into messages, you agree to receive recurring automated marketing and informational text messages from Post Mortem Horror Bootique for Post Mortem Horror Bootique . Automated messages may be sent using an automatic telephone dialing system to the mobile telephone number you provided when signing up or any other number that you designate.

 

Message frequency varies, and additional mobile messages may be sent periodically based on your interaction with Post Mortem Horror Bootique . Post Mortem Horror Bootique reserves the right to alter the frequency of messages sent at any time to increase or decrease the total number of sent messages. Post Mortem Horror Bootique also reserves the right to change the short code or phone number where messages are sent.

 

Message and data rates may apply. If you have any questions about your text plan or data plan, it is best to contact your wireless provider. Your wireless provider is not liable for delayed or undelivered messages.

 

Your consent to receive marketing messages is not a condition of purchase.

 

Carriers

 

Carriers are not liable for delayed or undelivered messages.

 

Cancellation

 

You can cancel any time by texting "STOP". After you send the SMS message "STOP", we will send you a message to confirm that you have been unsubscribed and no more messages will be sent. If you would like to receive messages from Post Mortem Horror Bootique again, just sign up as you did the first time and Post Mortem Horror Bootique will start sending messages to you again.

 

Info

 

Text "HELP" at any time and we will respond with instructions on how to unsubscribe. For support regarding our services, email us at cs@shopmortem.com.

 

Transfer of Number

 

You agree that before changing your mobile number or transferring your mobile number to another individual, you will either reply “STOP” from the original number or notify us of your old number at cs@shopmortem.com. The duty to inform us based on the above events is a condition of using this service to receive messages.

 

Privacy

 

If you have any questions about your data or our privacy practices, please visit our [Privacy Policy].

 

Messaging Terms Changes

 

We reserve the right to change or terminate our messaging program at any time. We also reserve the right to update these Messaging Terms at any time. Such changes will be effective immediately upon posting. Your continued enrollment following such changes shall constitute your acceptance of such changes